This policy explains how memberships, session packs, and court bookings can be cancelled or refunded. [Placeholder — replace with counsel-reviewed language and confirm the specific windows/amounts.]
1. Memberships
[Placeholder] Memberships bill on a recurring cycle. You may cancel anytime from your Account; access continues through the paid period. State whether partial-period refunds are offered.
2. Session packs
[Placeholder] Whether prepaid session-pack credits are refundable, transferable, and whether they expire.
3. Court bookings
[Placeholder] The cancellation window (e.g. cancel 24 hours in advance for a full refund) and what happens for late cancellations.
4. No-shows
[Placeholder] How missed bookings without cancellation are handled.
5. How to request a refund
[Placeholder] Manage cancellations from your Account, or email us; expected processing time for approved refunds.
6. Exceptions
[Placeholder] Facility closures, injury, or other circumstances that may warrant an exception.
Questions about this policy? Email the.shot.lab.llc@gmail.com.